What students expect from the city’s digital services

Students and young workers rely on digital public services for applications, records, transport information and civic complaints. A system is useful only when it works on ordinary devices, supports corrections and provides a human route when a record is wrong.nnThe election-roll revision shows why digitisation needs staff, time and transparent correction channels. Bangalore Herald will report the experience behind the portal, not only its launch.

Students also need privacy, clear error messages and a human route when an online form fails. Bangalore Herald will report the experience behind digital public services.